Everything about the visit in one place
From booking a service to final settlement, all visit information stays available in one place.
What does a workday with Ontero look like?
From the first reservation to the end of the visit. See how Ontero helps your team move through the day with less friction.
Reservation
and visit preparation
Guests book a time themselves, choose a service, or sign up
for an event.
Handle many events and keep a calendar planned ahead
without heavy effort.Ontero records reservations automatically and gives the team everything
needed to prepare for the visit.
Guests can book services whenever they want, and the team spends less time on phone calls, messages,
and manual notes.
Welcoming the guest
How you receive a guest depends on the rules that apply at your venue.
Advance payment, sports pass, membership, wristband, locker assignment, or access card—all of these need to work together.
Ontero guides reception through the required steps of guest service.
Check-in stays smooth, whatever rules
you follow.
Active visit
During the stay, what matters is access to up-to-date information.
Time, charges, and extra services stay visible in one place.
Ontero records visit-related activity as it happens.
Reception and other areas see the same information.
Additional services and sales
Extra needs often appear during the stay.
Meals, drinks, treatments, and further purchases can be added easily
to the current visit.Ontero lets you add more services and products to an active visit quickly.
Nothing has to be scribbled on paper, entered into Excel, or passed between team members by hand.
Rentals
Guests can rent towels, bathrobes, tennis rackets, bikes, kayaks,
and many other items.
Every rental should be tied to the right visit and stay visible until return or deposit settlement.
Ontero lets you record handovers, returns, and deposits, so every rented item stays under clear control.
The team does not have to wonder who kept a towel, where a bathrobe went, or whether a bike came back.
Ending the visit
Before the guest leaves, purchases, extra services, rentals, and payments need to be settled.
At this stage it is easy to check that nothing was missed.
Ontero walks staff through the steps—from settling services and rentals, through payment and deposit return, to releasing the locker.
The team can close out guest service calmly.
End-of-day summary
Every day, a venue produces hundreds of data points about visits, sales, services, and team work.
Well-collected data helps you understand what is happening on site
and make better decisions.Ontero presents the essentials in clear reports
and summaries, so owners and managers have a full picture of how the venue is running.
You do not need to build reports by hand or gather data from many places.
More than visit handling
Ontero supports guest service—and the day-to-day work of the whole team.
One system for the whole team
Reception, bar, and other areas work
in one system, each with tools matched to their job.
Works by your rules
Pricing, services, rentals, and settlement rules can follow how your venue operates.
Simpler work
Fewer clicks, a clear interface,
and a logical flow make everyday guest service easier.
Smooth settlements
Every visit is totaled according
to the rules that apply at your venue.
Everything under control
The most important information about how the venue is running stays available
in real time.