Terms of Service
TERMS OF ELECTRONIC SERVICE PROVISION
ONTERO TERMS OF SERVICE
Effective from: 21 October 2026
§1
General provisions
These Terms set out the rules for using the Ontero system, available via the website and the web application at app.ontero.app, as well as the rules for the provision of electronic services by the Operator.
The Operator of Ontero is:
Ask Me Aleksander Melech
ul. 1 Maja 54
96-300 Żyrardów
Poland
Tax ID (NIP): 8381856095
REGON: 368389429
e-mail: hello@ontero.app
Ontero is a SaaS system intended for the operational support of businesses, in particular organisations that need reception, bookings, sales, rental, inventory, and other operational processes.
Ontero services are intended for use in connection with business or professional activity. These Terms do not exclude mandatory laws that may apply to a particular User or Client.
The Terms are made available free of charge before the contract is concluded in a manner that enables them to be saved, reproduced, and retained.
Using Ontero means acceptance of the Terms to the extent that the user makes the declaration required to start using a given service.
§2
Definitions
For the purposes of these Terms:
Operator – Ask Me Aleksander Melech, indicated in § 1(2).
Ontero / System – the web application and related services provided by the Operator.
Client / Organisation – an entrepreneur or other entity using Ontero in connection with business or professional activity, being a party to an agreement with the Operator.
User – a natural person using Ontero within an Organisation.
Organisation Administrator – a User with administrative privileges within a given Organisation.
Account – a user account enabling access to Ontero.
Organisation – a space created in Ontero for the Client, covering its configuration, users, and data related to use of the System.
Client Data – data, information, content, and materials entered into Ontero by the Client or Users acting within the Client’s Organisation.
Trial Period – a 14-day period of using Ontero on the terms set out in these Terms.
Billing Period – a monthly period for which the Client uses the paid Ontero service.
Service – services provided by the Operator through Ontero.
§3
Scope of services
Ontero may make available, in particular, the following modules and functionalities:
a. Reception,
b. Bar,
c. Rental,
d. Inventory,
e. Bookings,
f. Payments,
g. Operation history,
h. Statistics.
The functional scope of the System may be developed, modified, or extended.
Availability of particular functionalities may depend on the current offer, plan, or commercial terms agreed with the Client.
The Operator does not guarantee that every functionality will remain permanently available in an unchanged form.
§4
Registration
Account registration takes place through the System.
During registration the Operator may require, in particular:
a. an e-mail address,
b. a password,
c. the first and last name of the person creating the Account,
d. a phone number,
e. a company or Organisation name,
f. a Tax ID (NIP).
The password is stored in the System in a secured form that prevents it from being read in clear text.
Activation of the Account may require confirmation of the e-mail address.
Upon completion of registration in the System, an Organisation is created.
The person who first creates the Organisation receives the status of Organisation Administrator.
A change of Organisation Administrator may be made by the Operator upon a written request from the Organisation, submitted from an address or in a manner allowing the Client to be identified.
The Client is responsible for the accuracy of data provided during registration and for keeping it up to date.
§5
Trial period and use of the paid service
After an Organisation is created, the Client receives a 14-day trial period.
The trial period generally covers the full functionality of the System available in the current version of the service.
Starting the trial period does not require providing payment card details.
After the trial period ends, access to paid functionalities may be blocked if the Client does not choose to continue using the service on commercial terms.
Pricing terms for the paid service may be presented to the Client in an offer, order, commercial correspondence, or another document agreed with the Client.
After the Client accepts the commercial terms, paid provision of the service begins in accordance with the agreed terms.
Settlements currently take place in monthly billing periods.
Before the start of the next billing period, the Operator may issue a pro forma invoice to the Client with a 7-day payment term.
A pro forma invoice is not a VAT invoice.
After payment is recorded, the Operator issues the proper VAT invoice in accordance with applicable law.
The Operator may in the future make available other payment methods or billing models. Their introduction may require an appropriate change to the Terms or commercial terms.
Failure to pay on time may result in restriction or blocking of access to the System.
§6
Conclusion and termination of the agreement
An agreement for the provision of electronic services is concluded:
a. for free services – upon creation of an Account and commencement of use of the System,
b. for the paid service – upon the Client’s acceptance of the commercial terms presented by the Operator.
The agreement for the paid service continues for successive monthly billing periods in accordance with the agreed commercial terms.
The Operator does not currently charge the Client’s card automatically.
The Client may end use of the service by notifying the Operator of that intention.
The Operator may end provision of the service on the terms set out in these Terms and in the agreed agreement or commercial terms.
Termination of the agreement does not affect the obligation to settle amounts due that arose before termination.
§7
Technical requirements
Using Ontero requires:
a. a device with Internet access,
b. a current or supported web browser,
c. an active Internet connection,
d. support for JavaScript and cookies necessary for the System to operate.
The Operator is not responsible for problems resulting from:
a. failure of the Client’s device,
b. incorrect browser configuration,
c. Internet access problems on the Client’s side,
d. operation of third-party software,
e. use of an unsupported browser or system version.
The Operator may specify additional technical requirements for particular functionalities.
§8
Rules for using the System
The User is obliged to use Ontero in accordance with the law, these Terms, and the purpose of the System.
In particular, it is prohibited to:
a. provide unlawful content,
b. take actions that may disrupt the operation of the System,
c. obtain or attempt to obtain unauthorised access to the System or other Organisations’ data,
d. circumvent System security measures,
e. use the System for activities that infringe third-party rights,
f. share login credentials with unauthorised persons,
g. use the System in a way that may threaten the security of the Operator, other Clients, or Users.
The Client is responsible for the actions of Users using the Client’s Organisation to the extent arising from law and from the relationship between the Client and those persons.
§9
Client Data
The Client may enter into the System data related to the activity of the Client’s Organisation.
Client Data may include in particular:
a. data of employees and contractors,
b. data of Organisation users,
c. data of persons making bookings or using the Client’s services,
d. payment-related data,
e. data concerning bookings, rentals, and inventory operations,
f. information contained in text fields and notes.
To the extent the Operator processes personal data on behalf of the Client, the Client remains the controller of those data and the Operator acts as a processor.
Detailed rules for entrusting personal data processing are set out in a separate data processing agreement (DPA), where required.
The Client is obliged to have an appropriate legal basis for entering data into the System and using them.
The Operator does not use Client Data for its own advertising purposes or to train artificial intelligence models.
The Operator may process Client Data to the extent necessary to provide the service, ensure security, perform diagnostics, create backups, handle tickets, fulfil legal obligations, and establish, pursue, or defend claims.
Anonymous and aggregated information that does not allow identification of the Client or a natural person may be used for analyses concerning the operation and development of the System.
§10
Data entered by the Client
The Client is responsible for the content and lawfulness of data entered into the System to the extent arising from law.
The Client should avoid entering data whose processing is not needed to conduct business or use Ontero.
In particular, when contacting technical support, the Client should provide only information necessary to resolve the reported issue.
If a ticket requires a screenshot, document, or other attachment, the Client should, where possible, remove excess data.
The Operator is not responsible for data that the Client voluntarily entered into the System, to the extent that such responsibility arises from the Client’s actions or those of persons acting on the Client’s behalf.
§11
Account and login credentials
The User is obliged to protect login credentials against access by unauthorised persons.
If misuse of login credentials is suspected, the password should be changed immediately and the Operator contacted.
The Operator may apply security mechanisms including, among others, e-mail confirmation, session mechanisms, and logging of authentication-related events.
The Operator may block or restrict an Account where necessary for security reasons or in connection with a breach of these Terms.
§12
Security
The Operator applies appropriate technical and organisational measures aimed at protecting the System and processed data.
These measures may include in particular:
a. transmission encryption,
b. access control,
c. authentication mechanisms,
d. backups,
e. technical monitoring and event logging,
f. limiting access to data in accordance with privilege scopes.
No IT system can be guaranteed to be completely resistant to failures or attacks.
§13
Availability and technical work
The Operator exercises due care to ensure availability of the System.
The System may be temporarily unavailable in connection with:
a. maintenance work,
b. updates,
c. infrastructure failures,
d. failures of external providers,
e. events beyond the Operator’s control.
The Operator may perform planned technical work causing temporary limitation of System availability.
Availability parameters may be set out in a separate SLA.
§14
Technical support
The Operator provides the ability to contact technical support through available contact channels, in particular a ticketing system and e-mail.
A ticket may include a description of the problem, screenshots, files, and other information provided by the Client.
The Operator may request additional information necessary to resolve the problem.
Tickets are retained for the period necessary for handling and accountability of services, generally for up to 2 years from closure of the ticket, subject to a longer period required by law or justified by the need to establish, pursue, or defend claims.
Current Operator contact details:
§15
Intellectual property rights
Rights to Ontero, its code, interface, marks, materials, and System elements belong to the Operator or the respective rights holders.
Using Ontero does not transfer to the Client rights to the source code or other intellectual property rights of the Operator.
The Client retains rights to Client Data to the extent arising from law.
Copying, reproducing, modifying, or distributing Ontero elements outside the scope permitted by law or agreed with the Operator is prohibited.
§16
Logo and Client information
The Client may authorise the Operator to use the Client’s name or logo to indicate that the Client uses Ontero.
Under such authorisation, the Operator may use the Client’s name or logo on the website, in informational materials, commercial presentations, and offers.
The Operator does not publish on that basis confidential information about the Client, the Client’s financial results, or detailed data about use of the System.
Publication of a detailed case study, Client statement, or information about cooperation going beyond ordinary indication of the Client as an Ontero user requires separate consent.
The Client may withdraw consent for future use of the Client’s name or logo.
§17
Communication and marketing
The Operator may contact the Client and Users regarding operation of the System, security, the Account, payments, service changes, and performance of the agreement.
The Operator may send the Client its own marketing information only in accordance with applicable law.
Consent to receive marketing information is voluntary and independent of acceptance of these Terms.
Lack of marketing consent does not affect the ability to use Ontero.
Consent may be withdrawn at any time.
The Operator does not use Ontero to display third-party advertisements.
§18
Data after the end of the service
After use of Ontero ends, Organisation data may remain stored for up to 2 years, which is intended to enable, among other things, restarting the service and handling matters related to ended cooperation.
The Client may request a data export or deletion, taking into account legal obligations and data necessary to establish, pursue, or defend claims.
Data in backups may not be deleted at the same time as the active database. They are deleted or overwritten in accordance with the retention cycle of the infrastructure used.
The Operator’s obligation to retain certain data under law remains independent of this section.
§19
Liability
The Operator is liable for providing services in accordance with applicable law and these Terms.
The Operator is not liable for damage resulting from:
a. improper use of the System by the Client or User,
b. provision of incorrect data,
c. loss of login credentials,
d. failures of devices or networks on the Client’s side,
e. actions of third parties for which the Operator is not responsible,
f. force majeure events.
The Operator is not liable for business decisions made by the Client based on information or statistics presented in the System.
This section does not exclude or limit liability whose exclusion or limitation is impermissible under mandatory law.
§20
Suspension or blocking of access
The Operator may temporarily restrict or block access to the System in particular in the event of:
a. non-payment,
b. a breach of these Terms,
c. suspected unauthorised access,
d. a threat to System security,
e. the need to protect other Clients’ data.
Where possible, the Operator will inform the Client of the reason for restricted access.
In the event of a security threat, the Operator may act immediately without prior notice.
§21
Complaints
Complaints concerning the operation of Ontero may be submitted via:
or the ticketing mechanism available in the System.
A complaint should include information allowing identification of the Client and a description of the problem.
The Operator may request supplementation of information necessary to consider the complaint.
The Operator considers the complaint within 14 calendar days of receiving a complete submission.
If consideration within that period is not possible, the Operator will inform the Client of the reason for the delay and the expected response date.
§22
Changes to the Terms
The Operator may change these Terms in particular in the event of:
a. changes in law,
b. changes in Ontero functionalities,
c. changes in the manner of providing services,
d. introduction of new services,
e. the need to improve or clarify provisions.
Of material changes, the Operator will inform Clients in a manner that enables them to review the new content.
Changes do not affect rights acquired by the Client before they take effect.
The current version of the Terms is available in the System and on the Operator’s website.
§23
Personal data protection
The rules for processing personal data by the Operator are set out in the Privacy Policy.
To the extent the Operator processes personal data on behalf of the Client, the relevant provisions of a data processing agreement apply.
The Privacy Policy is available before use of the System begins.
§24
Final provisions
These Terms are governed by Polish law.
In matters not regulated by these Terms, Polish law applies.
If any provision of these Terms proves invalid or ineffective, the remaining provisions remain in force.
Any disputes related to the provision of services will be resolved by the competent court in accordance with applicable law.
Last updated: 21 October 2026